Refund policy

At PikaCard,we want every customer to be satisfied with their purchase. If you experience an issue with your order, please review our Return and Refund Policy below.

1. Return Eligibility

We accept return requests within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in the same condition as received.

  • Products must include original packaging, seals, and accessories.

  • You must provide proof of purchase or order information.

  • The return must be approved by PikaCard Shop before sending any items back.

Items returned without prior approval may not be accepted.

2. Trading Card Product Returns

Due to the collectible nature of trading cards and sealed products:

  • Opened Pokémon card products, booster packs, Elite Trainer Boxes, booster boxes, and other opened collectible items are not eligible for return unless they arrive damaged or defective.

  • Unopened and factory-sealed products may be eligible for return if they meet our return requirements.

  • Individual card conditions are subjective, and minor differences in centering, print quality, or factory imperfections are not considered defects.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened trading card products

  • Items damaged after delivery due to customer handling

  • Gift cards

  • Clearance or final sale items

  • Customized or special-order products

  • Digital products (if applicable)

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery.

  • Include your order number and clear photos of:

    • The damaged product

    • The packaging

    • The shipping label (if applicable)

After reviewing your request, we may offer a replacement, store credit, or refund depending on the situation.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error or a damaged/incorrect item.

  • We recommend using a trackable shipping service for returned items.

  • PikaCard Shop is not responsible for items lost or damaged during return shipping.

6. Refund Process

Once your return is received and inspected:

  • We will notify you whether your refund has been approved or rejected.

  • Approved refunds will be processed to your original payment method.

  • Refunds typically appear within 5–10 business days, depending on your payment provider.

Original shipping fees are non-refundable unless the order was incorrect or damaged due to our mistake.

7. Order Cancellation

Orders may be canceled within 12 hours of purchase, provided they have not already been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

8. Exchanges

We currently do not guarantee direct exchanges. If you need a different product, please contact us and we will assist you with available options.

9. Contact Us

For any return or refund questions, please contact:

PikaCard Shop
Email: contact@pikacard.shop
Phone: +1 (479) 345-1674
Address: 699 Devils Hill Road, Woodville, MS 39669, United States