What is PikaCard Shop?
PikaCard Shop is an independent online retailer specializing in Pokémon Trading Card Game (TCG) products, including booster packs, Elite Trainer Boxes, booster boxes, single cards, and accessories.
Are your products authentic?
Yes. We are committed to selling authentic Pokémon Trading Card Game products sourced from trusted suppliers.
Are you affiliated with The Pokémon Company?
No. PikaCard Shop is an independent retailer and is not affiliated with, endorsed by, sponsored by, or officially connected with Nintendo, GAME FREAK Inc., Creatures Inc., or The Pokémon Company International.
Orders
How do I place an order?
Simply browse our products, add your desired items to your cart, proceed to checkout, and complete your purchase using one of our secure payment methods.
Can I cancel my order?
Orders may be canceled within 12 hours of purchase, provided they have not already been processed or shipped. Please contact us as soon as possible if you wish to cancel your order.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, we will do our best to update your shipping address. Please contact us immediately after placing your order.
Shipping
How long does shipping take?
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Order Processing: 1–3 business days
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United States Delivery: Typically 3–6 business days after shipment
Delivery times may vary depending on your location and the shipping carrier.
Do you provide tracking information?
Yes. Once your order ships, you will receive a confirmation email containing your tracking number, when available.
My package says "Delivered," but I haven't received it. What should I do?
Please check with household members, neighbors, your mailbox, or your local delivery office. If you still cannot locate your package, contact the shipping carrier and then reach out to us for further assistance.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unused, unopened, and in their original condition. Please see our Return and Refund Policy for complete details.
Can I return opened Pokémon products?
No. Opened booster packs, booster boxes, Elite Trainer Boxes, and other opened trading card products cannot be returned unless they arrive damaged or defective.
How long does it take to receive a refund?
Once your return has been received and approved, refunds are generally issued to your original payment method within 5–10 business days, depending on your financial institution.
Payments
What payment methods do you accept?
We accept secure payment methods that may include:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
Available payment options may vary by location.
Is my payment information secure?
Yes. Payments are processed through secure, encrypted payment providers. PikaCard Shop does not store your full payment card information.
Products
Are the product photos the exact items I will receive?
Product images are for illustration purposes. Packaging, print runs, and manufacturer designs may vary slightly.
Do you guarantee card pulls from sealed products?
No. Pokémon Trading Card Game products are manufactured and sealed by the manufacturer. We cannot guarantee specific cards, pull rates, or rarities.
Do you sell graded cards?
If graded cards are listed for sale, each listing will clearly describe the grading company and grade. Otherwise, products are sold as described on the product page.
Customer Support
How can I contact PikaCard Shop?
Email: contact@pikacard.shop
Phone: +1 (479) 345-1674
Business Address:
699 Devils Hill Road
Woodville, MS 39669
United States
How quickly do you respond?
We aim to respond to all customer inquiries within 24 business hours.
If you have a question that isn't answered here, please don't hesitate to contact our customer support team. We're always happy to help!